Welcome

Welcome

Finding the Right Solution for the Right PRICE

I am a local expert who provides IT services for small business owners and end users.

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IT Support You Can Understand

IT Support You Can Understand

Finding Solutions That Make SENSE

My solutions always consider your comfort level with technology to ensure I don't provide an overly complex solution that not supportable.

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Business Make Easy

Business Make Easy

IT That Makes Your Business or Life EASIER

I understand that the most technical solution may not be the best solution for you.

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Service

My Services

How I Can Help YOU!

01

Customer Services

My goal is to take the “stress” out of your IT experience(s) by providing “Gold Standard” customer service and support. This requires effective communication to ensure you have the skills/tools necessary to understand and use the technology deployed.

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02

Cyber Security

Most issues have a root cause involving security. I will evaluate your current situation, recommend solutions, and ensure YOU understand what is necessary to maintain a secure environment.

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03

Cloud an Artificial Intelligence (AI)

The advances and advantages in these areas swiftly outpace the average end user's understanding. I will help you understand, effectively deploy/use these technologies, and provide support/training on usage.

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04

IT Management

Managing your IT environment is a contant moving target in skills, software, and hardware. My expertise and support will ensure you have the "right balance" of IT to keep current with technology but not needlessly update just for the sake of change.

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My Support

Please call, text, or email me!

(657) 210-0619

[email protected]

Technical Support Information

My Blog

This blog will include posts on some of the most frequent or impactful issues my clients are dealing with....as well as solutions.

Home Security — OTC or Company Monitored

Are you thinking about adding a security system to your home or business? Security system can be broken into two main categories. The 1st type is what I call over the counter (OTC). The 2nd is company monitored systems.

OTC systems typically are purchased and installed by the home/business owner (sometimes with the assistance of a handyman), do not connect automatically to a police department for automatic reporting, and cost significantly less. Company monitored systems typically are installed and maintained by a 3rd party and include the ability to notify local emergency services/police.

Two factors play the most impact for determining which is best for you — cost vs. scope of monitoring. If you just want to know who is at your door, if someone is on your property, and/or record activity in a specific location; the OTC type system is probably all you need. If you have very valuable assets on location, a repeated history of burglaries, and/or want the ability to dispatch police/fire automatically, a monitored system is what you require.

Some of the most popular OTC systems are:

  • Ring by Amazon — they are known for their doorbell model, but have an entire line of products that can be integrated to give you full camera and light controls, both exterior and interior. Link: https://a.co/d/0XMkXBp
  • Blink by Amazon — really affordable indoor and outdoor cameras as well as doorbell features. Link: https://a.co/d/epezYZn
  • Vivint — great security features and complete line of products. Link: https://www.vivint.com/products/doorbell-camera

Company Monitor Systems:

  • ADT — probably the most known (both good and bad) for company monitored systems. Link: https://www.adtsecurity.com/
  • American Alarm Systems — this is a local company (Orange County, CA) that can give you that one-on-one service to make a customizable system specific to your residential or commercial needs. Ask for Alissa Beale (ph: 714-863-0333 or email: [email protected]) who can help evaluate your situation and recommend the appropriate equipment or system for your needs. Link: https://www.amalarm.com/
  • Postil Property Management — this is a local company (Orange County, CA) that handles property management including security…especially if your business involves residential rental units. Talk to Mike Postil (ph: 949-213-9980 or email: [email protected]) for some expert assistance. Link: https://ppmser.com

Smart Appliance — Refrigerators

There has been a general shift in home appliances to become “smart”. This is both a great upgrade and a major source of end user frustration.

First — Do you want or even really need a “smart” appliance. As with any device, as it becomes more powerful with more features, you have more opportunities for it to break, wear out, and increase cost. You should always review the new “smart” features and ask yourself if the benefits outweigh the risks. Typically, anything smart will need Wi-Fi access, periodic software updates, and a user (or close friend/family member) who can handle technical issues. As with anything connected to the internet, there are some security risks, so you need to ensure you have appropriate security in place.

Second — Make sure you review the new features. If you don’t want/need them, then don’t add complexity just because everyone else does.

Third — Keep an open mind. Most of the time, your first thought will be, “I don’t need that”. If you really sit down and think about how it would change what you do, and the time involved, that probably is not a true statement. As always, you should be looking at how much you benefit vs. the costs/risks involved.

Here are a few of the new smart refrigerators on the market that can give you an idea of some new smart fridge features available:

  • Model: RF29DB9900QDAA, Samsung 4-Door Flex with AI Family Hub+ and AI. This includes a touch sensitive large screens with some significant organizational and AI features (calendar integration, music and video live-streaming, weather updates, digital photo frames, etc.….) The real smart upgrade is the camera and AI technology on the inside. This feature allows the fridge to track what is added and removed. That’s right, it can tell you when the milk is empty. On your way home from work, you can stop at the grocery store, open your phone, and access the fridge grocery suggestions. It also has an automatically refilling water pitcher. Link: https://a.co/d/gUh9Y4Y
  • Model: CGE29DM5TS5, GE Cafe 4-Door French Smart Fridge. This model has a very simple, clean look from the outside, but all the tech is inside. As part of the GE smart appliances’ series that allows you to connect multiple GE devices together. Lots of customizable features, controls, and alerts available. Link: https://www.lowes.com/pd/Cafe-28-7-cu-ft-4-Door-Smart-French-Door-Refrigerator-with-Ice-Maker-Platinum-Glass-ENERGY-STAR/5014668093?irclickid=SpCUDQ3qHxyPWW9zCt24swW6UksRxUzciyOFXo0&irgwc=1&cm_mmc=aff-_-c-_-prd-_-mdv-_-gdy-_-all-_-0-_-3006986-_-0
  • Model: ‎LRMVC2306D, LG Smart Wi-Fi Enabled InstaView™ Door-in-Door® Counter-Depth Refrigerator with Craft Ice™ Maker. This model has a very large screen with some really useful design features combined with Wi-Fi connectivity and significantly upgraded ice maker features. Link: https://a.co/d/6qFiGGr

If you are thinking about updating your home and especially areas like the kitchen. Please look at what is available, what you don’t like about your current setup, and what you want. Take that information to someone like me who can help you figure out how smart appliances can be helpful without becoming frustrating.

Apple and Windows Updates

Should I do it or not? Unless you have really old equipment or running unique software/company applications that may or may not be ready for the latest Windows/Apple OS update the general rule of them is update regularly when the updates are fully released (i.e. not beta status) unless you have been specifically instructed by your IT Support to not update.

Currently, the United States is experiencing cyberattacks at a higher than ever rate, and most of these updates are designed to improve security or remove bugs. The time period you are most likely to be hit with a virus or some other form of malware is the time period from when it was released until when your antivirus software has been updated with the solution. Bugs that most likely will impact the average user are the first to be fixed by Microsoft and Apple because of the number of customers negatively impacted. This means by not doing updates, you are only prolonging your exposure and/or difficulties.

If you have really old hardware (i.e., old IPhone) you may want to hold off on some large “cumulative or OS” updates because it could slow your system down. I would still recommend that any security or bug fix update should be done as soon as possible. Remember, when you purchase hardware, you should always get “more processing” power than you currently need. Reason — because of updates, the tasks performed today will require more resources in the future.

Laptops and desktops have good automatic backup settings but keep in mind this does NOT automatically download driver updates that Apple or Microsoft considers optional. In my opinion monitor, mouse, keyboard, audio are not optional. If any of those features are not working seamlessly, you are down. The likelihood you are not using these accessories is very small, so any security flaw is a major concern. You should have a reminder on your calendar to check for optional updates at least 4 times a year, if not monthly. This is a task that typically can be performed in less than 5 minutes but saves you hours of time if something goes wrong and should be done just after completing a backup.

Gamers and high-end users will need to use their best judgment about updates. Microsoft and Apple perform extensive testing before deploying an update, but they cannot account for every piece of hardware or software potential conflict. The more unique the hardware or applications you are using, the more likely for a problem post update.

Headsets for Phone and/or Computer

You should have one or more headsets to use with your cell phone and/or computer.

Let’s start with your cell phone. By the time you pay all the fees involved, California fines start at $150 and increase with each subsequent ticket. Most of the newer vehicles have Bluetooth technology, but I would suggest you NOT use that. Here are some reasons why:

  • Most of us don’t start and stop a conversation at the same time we start or stop driving. Using a headset allows you to continue the business conversation/meeting seamlessly when moving from behind the wheel, leaving your vehicle, and walking into a building, etc….
  • Vehicle Bluetooth normally does not include good noise cancellation features. This means that radio and road noise can be a significant distraction.
  • Vehicle software security is typically significantly behind because most vehicles do not receive updates unless they are in for service at a dealership. Because of how Bluetooth software works, quite often your vehicle will ask for permission or download a copy of your contacts. Depending on your client/contact information, this could be a significant security risk…especially considering California holds companies liable for any client PII information breaches.
  • Newer Bluetooth technologies can handle MULTIPLE devices simultaneously. This means you can have one headset connected to your computer, your work cell phone, and your personal cell phone all at the same time. Vehicle Bluetooth technology almost never has this option.
  • When you are having a client/business conversation, that information should typically not be “shared” with everyone in the vehicle, and especially not with people around your vehicle. I cannot tell you how many times I have listened to VERY private conversations while walking by a vehicle parked in a parking lot. For example, a lawyer should not be sharing your divorce information with everyone at the grocery store parking lot. In this example, the lawyer was unaware that his car audio was easily heard by everyone in a 10′ radius.

Here are some headsets perfect for usage with your cell phone and/or computer:

Sometimes, especially if you do many longer meetings via, you may want a more substantial headset that has longer talk time and can block some background noises. Here are some options:

Give me a call and I would be happy to help you pick the right device and how to use it to minimize technical conflicts.

UPS — What Is It and Do I Need One?

UPS stands for Uninterrupted Power Supply. This can be VERY useful for most computer/laptop users. Some benefits are:

  • A UPS includes a very large battery, which means it is a far more powerful surge protector than anything you normally would use as a plugin adapter.
  • If your power fluctuates (i.e., the lights flicker or go out), your equipment experiences a surge of power (normally small) before the flicker/outage. This surge places additional wear and tear even if everything remains functional and will cause early death of your electronics equipment.
  • If you are working from a desktop or server, having a UPS will give you time to shut down your equipment in a controlled manner. This prevents data loss or corruption.
  • If you don’t need internet access, a UPS can keep your work environment fully operational for short periods of time.

I recommend that all laptops, desktops, servers, etc… should be on a UPS. Expensive equipment that are sensitive to power fluctuations (Example: TVs) should be on a very robust power surge or a UPS device. If you live in an area with significant storms and/or unstable power, whole house surge protectors and lighting rods will save you significant many in repairs. In California, rolling brownouts all have a small power surge, even if they are done on purpose. The power surge can damage sensitive equipment like electronics.

How large a UPS should I buy? This depends mostly on 3 considerations:

  • How much money you want to spend?
  • How much power/electricity the equipment you will plug into it will draw/need?
  • How long do you want it to run when power is out?

Here are some currently on the market UPS devices of various strengths:

Give me a call if you require some help figuring out the “right” solution for your situation.

Paste Special—What is It and Why to Use It!

Everybody knows how to copy and paste (or cut and paste, as some of us prefer) — right? Actually, I would say wrong.

When you copy (Ctrl + C or right click, copy) or cut (Ctrl + X or right click, cut) something, it is placed in a virtual clipboard. Keep in mind that this action copies EVERYTHING about what you have selected. Some copy extras that come along…..

  • That extra space before or after the text you really wanted to select.
  • Any formatting involved including font, color, line spacing, etc….
  • Any tone-on-tone programming code that you cannot see but “selected” as part of the text.
  • Any embedded hyperlinks.
  • If copying from a website, various HTML coding.

The extras will cause SIGNIFICANT issues when you paste. If you are pasting into a presentation, word processing document, or spreadsheet; these extras cause major issues that have to be fixed manually most of the time, which can be very time-consuming.

All of these issues are avoided using paste special. When you paste (Ctrl + V, or right click, paste) a little typing clipboard typically shows just after you paste and disappears as soon as you click or select something else. If you instead click on that clipboard icon, you will see your paste special options.

The most useful one is — text only. Using this commend will bring the text you were interested, without the extras, so the formatting of your pasting location will apply. You can also see these options when you right-click and instead of selecting paste, choose one of the specific pasting options.

The 2nd most useful is paste as image. Even if you are bringing “text” sometime, you want it to appear EXACTLY as it does in the source copy location. Pasting as an image will bypass any formatting commands and give you basically a screenshot of the material.

If you are copying from a spreadsheet, various additional options exist because of the calculating features. Sometimes you just want the equation not the result and other times the opposite. Both are options using various paste special features. When inputting equations in a spreadsheet, the “$” means to lock the row or column information of the equation when copying. This prevents spreadsheets from automatically adjusting the equation based on where you are copying it to.

Using these features can save you considerable frustration and time when using the copy/cut/paste features of various applications.